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Senior Technical Consultant
2 months ago
We are seeking a highly skilled Senior Technical Consultant to join our team in Sydney. As a key member of our global customer success organization, you will play a critical role in helping our customers unlock business value and accelerate the adoption of our products.
Key Responsibilities- Deliver technical accelerators to complex, large enterprise customers remotely, presenting and demonstrating our portfolio of offerings.
- Prepare client-facing and internal deliverables, including technical documentation and presentations.
- Identify and drive process improvement opportunities, guide best practices development, and mentor junior team members.
- Develop and maintain strong working relationships with other teams, driving continuous improvements of our implementation methodology and service offerings.
- Mentor resources and peer review development work.
- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
- Ideal experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment.
- Experience working with Agile methodologies.
- Excellent communication and presentation skills.
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
- Prepared to study for, obtain, and maintain ServiceNow certification.
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
