Customer Service Coordinator

4 weeks ago


Mount Cotton, Queensland, Australia Roc Consulting Full time
Job Title: Customer Service Coordinator

The Company

Roc Consulting is a leading provider of logistics and customs brokerage services. Our client is a forward-thinking company that streamlines and optimizes global trade operations.

The Position

We are seeking a highly skilled Customer Service Coordinator to join our team. The successful candidate will have strong experience in import and export freight forwarding operations and will be responsible for managing all sea and air freight coming into Australia.

Key Responsibilities:

  • First point of contact for clients
  • Liaise with clients, brokers, and transport companies pending ETA
  • Update customer accounts on CRM

The Package

The successful candidate will receive comprehensive training and development opportunities, as well as a competitive salary and benefits package.

Requirements:

  • Experience in importing and exporting regulations
  • Knowledge of Incoterms
  • Ability to work autonomously and within a team
  • Problem-solving skills
  • Knowledge of CargoWise, 1-Stop, and ICS Customs Portal

We are an equal opportunities employer and welcome applications from candidates with diverse backgrounds and experiences.



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