Client Service Professional

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000
HUB24 Contact Centre Role

We are seeking a dedicated and customer-focused professional to join our award-winning contact centre team. As a key member of our operations, you will play a vital role in delivering exceptional service to our clients.

Our organisation is committed to innovation, ambition, and agility, empowering our employees to bring their ideas and creativity to work. We foster a culture of inclusivity and diversity, where everyone can bring their whole selves to work.

This role offers opportunities for career development within a dynamic and fast-paced environment. You will have the chance to work with a talented team, learn new skills, and take on new challenges.

Key Responsibilities
  1. Handle inbound and outbound calls in a professional and courteous manner.
  2. Serve as a primary point of contact for clients, managing relationships and producing welcome emails for new clients.
  3. Assist with client inquiries aligned with our service offerings and liaise with key stakeholders.
  4. Draft and produce client communications for advisors and managers.
  5. Manage chat and email inquiries from advisers and clients.
  6. Respond to calls from key advisers, supporting their needs including adviser and dealer group administration.
  7. Apply effective problem-solving and time management skills in client service operations.
Requirements
  • Experience in superannuation or managed funds, with knowledge of insurance, banking products, and familiarity with platform products and wrap services (desired).
  • Proven client service experience in a call centre environment with a passion for customer support.
  • Energetic and motivated to resolve questions and support clients via excellent phone interactions.
  • Strong problem-solving skills and ability to engage multiple stakeholders effectively.
  • Ability to quickly learn new technology and systems.
  • Excellent verbal and written communication skills, with a positive attitude and high standards.
About Our Organisation

We are a leader in the wealth industry, providing innovative solutions to our clients. We are committed to leading change and empowering better financial futures for Australians.

Benefits and Culture

We offer a range of benefits and a culture that values inclusivity, diversity, and employee well-being. We pride ourselves on being an employer of choice, recognised by industry leaders and awards.

The Recruitment Process
  • Application acknowledgment email.
  • Application review by our Talent team; unsuccessful applicants will be notified.
  • Next stages involve discussions with our Talent team about your fit for the role.
  • Interviews may be virtual or face-to-face, with more than one stage possible.
  • Outcome notifications and feedback will be provided.

A police check will be conducted on all successful candidates.

We are committed to responding to every applicant and recognised as an employer of choice for women.

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