Client Services Coordinator

3 weeks ago

Gold Coast, Queensland, Australia Dovida Australia Full time

At Dovida Gold Coast and Northern Rivers we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care.

About this opportunity

Are you highly organized, people-focused, and ready to make a real impact? We're looking for a dedicated Client Services Coordinator to join our team in Ashmore Gold Coast where you will coordinate daily care schedules for clients and caregivers across the Gold Coast and Northern Rivers region.

In this fast-paced and rewarding role, you'll be the key link between our clients and care teams — ensuring schedules are well-managed, responsive, and aligned with individual needs. Your attention to detail, strong communication skills, and ability to adapt quickly will be essential in delivering high-quality, person-centered care to older Australians.

If you thrive in a dynamic environment and want to be part of a supportive, purpose-driven team, we'd love to hear from you.

Why join us?

  • A rewarding career where you can make a positive difference in the lives of our clients and their families.
  • Paid birthday day off
  • A company that recognizes and appreciates the value of the work that you do.
  • A fun and supportive team
  • Annual Appreciation Day
  • Access to our Employee Assistance Program

Key Responsibilities
  • Provide friendly, responsive support to everyone you connect with.
  • Create, manage, and continuously update caregiver rosters to ensure consistent and effective coverage across all services.
  • Respond swiftly to daily changes, proactively filling services due to cancellations or last-minute adjustments.
  • Maintain clear, respectful communication with caregivers regarding their schedules, offering guidance and support to bridge the gap between remote and office-based work.
  • Collaborate closely with clients and internal teams to ensure well-matched caregiver-client pairings that promote high-quality, person-centered care.
  • Utilize scheduling software confidently to manage rosters and maintain accurate, up-to-date records.

About you
  • Rostering or scheduling experience is highly valued, especially within aged care or community services.
  • Strong organisational and time-management skills, with the ability to juggle multiple priorities and stay calm under pressure.
  • Confidence managing a variety of tasks with efficiency and professionalism.
  • Excellent communication and interpersonal skills, with a natural ability to build strong relationships with caregivers, clients, and stakeholders.
  • A solutions-focused mindset, able to think on your feet and adapt quickly to changing circumstances.
  • High attention to detail, ensuring accuracy across all aspects of scheduling and documentation.

About Us

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Australian work rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

How do I apply?

Please submit your resume and a cover letter detailing your suitability for this role.
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