Organisational Growth Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeStakeholder Full time $100,000 - $110,000

As a key player in driving organisational growth, you will have the opportunity to join a dynamic Australian member-owned non-profit entity.

About the Role

This exciting position is responsible for overseeing the development and delivery of integrated communications strategies, community engagement programmes, campaigns and initiatives to understand and effectively communicate customer needs.

This role involves ensuring the implementation of a strategic engagement roadmap that includes stakeholder engagement (both internal and external).

You will be required to prioritise, collate and understand customer insights through proactive engagement strategies - championing customer insights.

Key Responsibilities:

  • Develop and implement an effective stakeholder engagement plan.
  • Prioritise, collate and understand customer insights through proactive engagement strategies.
  • Manage Member data and insights, as well as general database maintenance and reporting within Hubspot.
  • Undertake engagement activities to consult with the community regarding enhancing community service provision and understanding emerging customer needs.
  • Oversee the development of an ongoing events plan, continually reviewing and refining events to ensure alignment to strategic objectives.
  • Lead and guide a team of communications, engagement and event professionals, ensuring their ongoing development.
  • Assist with the communication of programme outputs.
  • Manage event coordination and registration processes and coordinate contributions by teams;
  • Monitor engagement activities and identify opportunities for efficiencies in stakeholder engagement;

Requirements:

  • Tertiary qualifications in marketing, business, communications or another related field.
  • At least 3 years experience in CRM or Member Engagement.
  • Demonstrated experience in database level reporting.
  • Experience in using and managing CRM software, ideally Hubspot but not essential.
  • Strong Stakeholder Management skills - ability to communicate, engage and cultivate relationships with other teams and members.

Benefits:

This role offers a unique opportunity to work with a dynamic organisation and contribute to its growth and success.

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