Customer Service Coordinator

4 weeks ago


Hawkesbury City Council, Australia UniLodge Full time
About the Role

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Coordinator. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive resident experience.

Key Responsibilities
  • Provide exceptional customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
  • Monitor and report concerns and/or issues relating to resident safety and wellbeing, escalating as needed.
  • Coordinate and execute administrative duties, including incoming and outgoing mail, filing, etc.
Requirements
  • Eligibility to work in Australia.
  • National Police Check (completed within last 3 months).
  • Working with Children's Check.
About UniLodge

At UniLodge, we pride ourselves on our commitment to providing a safe, secure, and healthy living environment for our student residents. We are a dynamic and inclusive organization that values diversity and promotes a culture of trust, engagement, collaboration, and fun.

We offer a range of benefits, including access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. If you are passionate about delivering excellent customer service and are eager to join a dynamic team, we encourage you to apply.



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