Help Desk Specialist

5 days ago

Launceston, Tasmania, Australia beBeeCustomer Full time $94,560 - $108,050

BlueScope's mission is to deliver exceptional customer experiences through innovative technologies and global success stories.

The Customer Service Representative plays a crucial role in managing customer relationships, ensuring timely resolutions to inquiries, and driving business growth.

This role requires excellent communication, negotiation, and interpersonal skills, as well as a strong customer focus and ability to resolve issues effectively and efficiently.

Key responsibilities include:

  • Building constructive and effective relationships with customers
  • Collaborating with internal stakeholders to ensure customer expectations are met
  • Preparing and following up on customer quotes while supporting sales teams and branches
  • Providing internal support and regular feedback to sales teams with customer information
  • Resolving issues and seeking ways to improve the customer's experience

The ideal candidate will have a proactive approach to building relationships, a high attention to detail, and the ability to complete multiple tasks simultaneously.

With ongoing training, employee benefits, and a commitment to safety and well-being, this career choice offers a rewarding and dynamic work environment.

As a Customer Service Representative, you will be part of a global team that values innovation, teamwork, and customer satisfaction.

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