Customer Service Officer

3 weeks ago

Osborne Park, Australia Workskil Australia Ltd Full time
Unlock Your Potential in a Dynamic Customer Service Role

We are seeking an exceptional Customer Service Officer to join our team at Workskil Australia Ltd, where you will play a vital role in delivering outstanding customer experiences. Located in Osborne Park, this full-time position offers a competitive salary and the opportunity to make a real difference in people's lives.

About the Role

This challenging yet rewarding role requires a professional and friendly demeanor, with excellent communication skills and the ability to work effectively in a fast-paced environment. As the first point of contact for customers, you will be responsible for providing operational support to your colleagues and ensuring that inquiries are directed to the appropriate area in a timely manner.

Key Responsibilities
  • Provide exceptional customer service, responding to inquiries and resolving issues in a professional and courteous manner.
  • Collaborate with colleagues to achieve shared goals and objectives, promoting a positive team culture.
  • Maintain accurate records and reports, utilizing Microsoft Office Suite to ensure seamless data management.
  • Demonstrate strong administrative skills, including attention to detail and computer literacy.
Requirements and Qualifications

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong administrative skills, including proficiency in Microsoft Office Suite and experience with customer relationship management systems.
  • Able to maintain a calm and professional approach when dealing with difficult situations.
  • Experience working in a busy reception or front-of-house environment, with the ability to manage competing priorities.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary package, commensurate with skills and experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A comprehensive benefits package, including salary packaging options.
About Us

Workskil Australia Ltd is a national not-for-profit organisation, committed to supporting Australians to achieve sustained economic and social self-reliance. With a proud history of delivering employment and community services, we value excellence, integrity, and honesty in all that we do.

We strive to create a safe and inclusive environment for children and young people, and we welcome applications from Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, and individuals with disabilities.

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