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Telecommunication Operations Lead

1 month ago

Sydney, New South Wales, Australia EBR Full time

We are a rapidly expanding company in the telecommunication industry, grounded in Singapore.

Our client is seeking a natural leader to manage a ground-breaking team that provides consumers with user-friendly mobile experiences and disrupts the telco industry.

A successful candidate should have:

  • previous work experience in the telecommunication, logistics, or e-commerce company
  • at least 5 years of experience at management level
  • fluency in Mandarin and English
  • strategic abilities, exceptional interpersonal skills, business acumen, and leadership skills
  • ability to take ownership of team growth
  • passion for operations efficiency and customer satisfaction

Your key responsibilities will include:

Project Planning and Execution

Planning and executing projects across multiple organizations and stakeholders to facilitate the successful launch of operations in Australia.

Team Performance Tracking and Development

Tracking performance, setting goals, and developing training plans for the Operations team to help everyone master the skills needed to deliver one-of-a-kind customer support.

Process Optimization

Working directly with the General Manager to build and improve internal efficiency.

Delivery Processes and Analysis

Executing delivery processes and analyses in a fast-paced environment.

Best Practice Implementation

Making evaluations to ensure that best practice is shared within the company.

Vendor Relationship Management

Developing strategic relationships with vendors to minimize operations gaps.

Estimated salary: SGD $80,000 - $120,000 per annum.