Cloud Telecommunications Engineer

2 weeks ago

Sydney, New South Wales, Australia Amazon Full time

Telecommunications at Amazon

We are seeking a skilled Cloud Telecommunications Engineer to join our team at Amazon, where you will play a crucial role in designing and developing the next generation of telecommunications infrastructure for our cloud-based contact center, Amazon Connect.

About the Role

This is an exciting opportunity to be part of a fast-growing business that helps shape the technology and products as we grow. As a Cloud Telecommunications Engineer, you will conceptualize, design, build, deploy, and maintain Amazon Connect's telecom infrastructure, leveraging your expertise in SIP protocol, VoIP technologies, and telecom network operations.

Your Responsibilities

  • Design and develop scalable and resilient systems for Amazon Connect's telecom infrastructure.
  • Provide telecom expertise to drive business decisions and collaborate with cross-functional teams.
  • Lead/mentor other engineers and contribute to knowledge transfer material.
  • Integrate new telephony providers to expand Amazon Connect's telecom infrastructure and delight customers.
  • Work closely with automation teams to define tools for scaling at higher volumes.

About Us

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. We leverage the power of Artificial Intelligence and AWS services like Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

Why Join Us?

You will have the opportunity to work on a diverse range of projects, collaborating with talented engineers from various backgrounds. Our team values diversity, inclusion, and creativity, and we strive to create a workplace that is welcoming and empowering for everyone.

What You'll Need

  • 4+ years of experience in major internet routing protocols.
  • 4+ years of working in a Linux/Unix environment.
  • Associate's degree or equivalent experience.
  • 4+ years of hands-on experience in telecom network design, focused on SIP protocol, VoIP technologies, and telecom network operations.

Preferred Qualifications

  • 1+ years of automation scripting using Python, Bash, Shell, and/or Perl.
  • 4+ years of experience with open-source VoIP systems like Asterisk, FreeSWITCH, Kamailio, SIPp, SER, etc.

Estimated Salary: $120,000 - $180,000 per year

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