Urban Property Manager

4 weeks ago

Sydney Olympic Park, New South Wales, Australia Mirvac Full time

Mirvac is a leading Australian property group with a clear purpose to reimagine urban life. With over 50 years of experience, we have shaped Australia's urban landscape and continue to drive innovation, sustainability, and placemaking.

As an Urban Property Manager at Mirvac, you will play a key role in ensuring the premium condition of our assets and creating desirable communities through high-quality services and operational excellence. Your leadership skills will drive outcomes across a high-performing team in an inclusive work environment.

Your responsibilities will include:

  • Leveraging your expertise to lead the RSA team in delivering exceptional customer experiences, executing on the LIV Brand Promise, and meeting the LIV Customer Charter commitments.
  • Capturing and communicating key customer engagement moments that demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments.
  • Contributing to the preparation and implementation of strategic asset plans for our assets.
  • Supporting the Finance team in administering arrears management processes and engaging with customers as needed.
  • Ensuring compliance with relevant regulations, lease documentation, business unit deadlines, and best practices.
  • Supporting the leasing process to maximize returns and mitigate downtime.
  • Developing and delivering strategic programs that enhance resident retention, build community, and improve the customer experience through partnerships, events, and activations.
  • Maintaining a visible presence onsite and driving the resident experience through energetic interactions, problem-solving, and resolution.
  • Managing resident complaints and interactions effectively, ensuring timely responses and resolving issues promptly.
  • Presenting our assets in optimal condition while actively working with teams and residents to drive excellence in presentation, performance, and safety standards.

We are seeking a highly experienced and motivated individual with a proven track record in asset management or hospitality management. The ideal candidate will possess:

  • 5+ years of experience in asset management or hospitality management, with strata management experience being an advantage.
  • A Real Estate Agent or Assistant Agent License.
  • Demonstrated success in achieving results through effective leadership, stakeholder relationship management, and customer-centric strategies.
  • Experience in people management, developing and empowering teams to succeed.
  • Demonstrated experience dealing with customer complaints and solving problems positively.
  • Experience in preparing asset income and expenditure budgets on an accrual basis and contributing to strategic asset planning.
  • High-level IT proficiency, with Salesforce, Yardi, and StarRez experience being beneficial.
  • Strong analytical and report writing skills.
  • A willingness to go above and beyond to provide an exceptional experience for our residents.
  • Exceptional organisational and resource management skills, with the ability to prioritise work effectively and meet deadlines.
  • A proactive and self-motivated mindset, with the ability to solve issues as they arise and improve system efficiencies.

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, along with a range of benefits including access to professional development opportunities, flexible work arrangements, and a comprehensive employee assistance program. If you are a motivated and experienced professional looking for a new challenge, please apply now.

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