Customer Service Ambassador

3 weeks ago


Sydney, New South Wales, Australia Novotel Full time

Novotel Sydney Darling Square, a premier hotel in the heart of Sydney's CBD, is seeking a dedicated and enthusiastic Guest Service Agent to join our team on a part-time basis.

Salary: $60,000 - $70,000 per annum, depending on experience

We are looking for someone with a positive attitude, excellent verbal and written communication skills, and a high standard of personal presentation. Ideally, you will have knowledge of OPERA or other PMS systems and be proficient in providing exceptional customer service.

Job Description:

In this role, you will be responsible for ensuring that our guests receive a high level of customer service by responding to their requests promptly and efficiently. You will also be responsible for check-in and check-out processes, maintaining a clean and organized front office environment, and working closely with the Front Office Manager to achieve team goals.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their requests promptly and efficiently
  • Maintain accurate records of guest information and preferences
  • Ensure the front office area is clean and organized at all times
  • Work closely with the Front Office Manager to achieve team goals and objectives

Benefits:

We offer a competitive salary package, including benefits such as access to Accor discounts and career development opportunities. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment with a focus on continuous improvement and growth.

About Us:

Novotel Sydney Darling Square is a well-established and reputable hotel in the heart of Sydney's CBD. We pride ourselves on delivering exceptional customer service and creating memorable experiences for our guests. Our team is committed to providing a warm and welcoming atmosphere, making us the perfect choice for business and leisure travelers alike.



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