Senior Overnight Supervisor

6 days ago

Adelaide, South Australia beBeeLeadership Full time $72,000 - $96,000

We are seeking a seasoned and confident overnight leader to join our Front Office team. To thrive in this pivotal leadership role, you'll bring a blend of operational expertise, guest-focused energy, and a calm, confident presence.

Key Responsibilities
  • Oversee hotel operations during overnight shifts, acting as the first point of contact for guests
  • Manage late arrivals, early departures, and guest inquiries with professionalism and poise
  • Ensure safety, security, and emergency procedures are followed at all times
  • Conduct nightly audits and prepare operational reports to inform future improvements
  • Support and lead the night team to maintain premium service standards and exceptional guest experiences
  • Resolve guest issues promptly, ensuring a seamless experience from check-in to check-out
  • Monitor cleanliness and presentation of public areas overnight to maintain high standards
  • Liaise with other departments to ensure continuity across shifts and deliver a cohesive guest experience
Required Attributes & Skills
  • Proven ability to deliver exceptional guest service and uphold operational excellence through a passion for quality and attention to detail
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening to their stories
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills—both written and verbal—and strong interpersonal relationships with colleagues
  • Strong cultural awareness and ability to work effectively within a diverse team environment
  • Impeccable attention to detail and a proactive approach to problem-solving, with a commitment to continuous improvement
Essential Qualifications

To succeed in this pivotal overnight leadership role, you'll need a proven track record of delivering exceptional results in a fast-paced environment. We're looking for a confident and charismatic leader who can inspire and motivate the night team to achieve outstanding performance and deliver exceptional guest experiences.

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