Senior Overnight Operations Executive

4 days ago

Adelaide, South Australia beBeeNight Full time $80,000 - $100,000
Key Responsibilities:

The successful candidate will assume full responsibility for hotel operations overnight, acting as Duty Manager and representing senior leadership in the absence of the General Manager.

This high-impact opportunity will elevate your professional profile within a leading hotel network. As Night Manager, you'll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and premium hospitality standards.

Responsibilities include:

  • Oversee hotel operations during overnight shifts, acting as Duty Manager
  • Manage late arrivals, early departures, and guest inquiries with professionalism
  • Ensure safety, security, and emergency procedures are followed
  • Conduct nightly audits and prepare operational reports
  • Support and lead the night team to maintain premium service standards
  • Resolve guest issues promptly, ensuring a seamless experience
  • Monitor cleanliness and presentation of public areas overnight
  • Liaise with other departments to ensure continuity across shift

Requirements:

To be successful in this role, you will need:

  • Proven ability to deliver exceptional guest service and uphold operational excellence
  • A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories
  • Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy
  • Outstanding communication skills—both written and verbal
  • Strong cultural awareness and ability to work effectively within a diverse team, aligned with the company's purpose of connecting cultures, with heartfelt care
  • Impeccable attention to detail and a proactive approach to problem-solving
  • Minimum 3 years' experience in a front office leadership role within a hotel environment (premium setting preferred)

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