Advanced Insurance Claims Capability Specialist

2 days ago


Brisbane, Queensland, Australia Fuse Recruitment Full time
Role Overview

Fuse Recruitment is seeking an experienced Technical Capability Manager to strengthen and advance the capabilities of their Recoveries & Settlements team. This role is essential in building the technical expertise of team members, enhancing performance, and minimising claims leakage through strategic development programs.

About the Opportunity

This position offers a unique opportunity to make a tangible difference in team capability and performance. You will work closely with team leaders and technical coaches to create a positive impact and support operational success.

Key Responsibilities
  • Develop and implement strategic capability-building programs to elevate team performance
  • Collaborate with technical coaches and team leaders to reduce claims leakage
  • Create and manage a career progression framework for skill development
  • Oversee onboarding processes for new team members, ensuring smooth integration
  • Set measurable goals for team development, including turnover and retention metrics
  • Evaluate and report on training outcomes, with a focus on continuous improvement
Requirements
  • Background in technical skills development or insurance motor claims management
  • Proven experience in designing and evaluating impactful training programs
  • Strong leadership and communication skills for engaging a wide range of stakeholders
  • Ability to identify and address skill gaps to align with business objectives
  • Demonstrated success in developing innovative solutions for capability enhancement
  • Passionate about fostering a culture of learning, growth, and collaboration
Benefits
  • Competitive salary with bonus program (£65,000 - £80,000 per annum)
  • Comprehensive training and development pathways
  • Access to cutting-edge technology and resources
  • Collaborative and high-performance work culture


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