Advanced Insurance Claims Capability Specialist
2 days ago
Fuse Recruitment is seeking an experienced Technical Capability Manager to strengthen and advance the capabilities of their Recoveries & Settlements team. This role is essential in building the technical expertise of team members, enhancing performance, and minimising claims leakage through strategic development programs.
About the OpportunityThis position offers a unique opportunity to make a tangible difference in team capability and performance. You will work closely with team leaders and technical coaches to create a positive impact and support operational success.
Key Responsibilities- Develop and implement strategic capability-building programs to elevate team performance
- Collaborate with technical coaches and team leaders to reduce claims leakage
- Create and manage a career progression framework for skill development
- Oversee onboarding processes for new team members, ensuring smooth integration
- Set measurable goals for team development, including turnover and retention metrics
- Evaluate and report on training outcomes, with a focus on continuous improvement
- Background in technical skills development or insurance motor claims management
- Proven experience in designing and evaluating impactful training programs
- Strong leadership and communication skills for engaging a wide range of stakeholders
- Ability to identify and address skill gaps to align with business objectives
- Demonstrated success in developing innovative solutions for capability enhancement
- Passionate about fostering a culture of learning, growth, and collaboration
- Competitive salary with bonus program (£65,000 - £80,000 per annum)
- Comprehensive training and development pathways
- Access to cutting-edge technology and resources
- Collaborative and high-performance work culture
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