Professional Customer Experience Specialist

1 week ago

Adelaide, South Australia beBeeService Full time $65,000 - $92,000
Customer Service Representative

We are looking for an experienced professional to join our team in Adelaide. This role is responsible for delivering exceptional customer experiences as the first point of contact for all divisions.

The Customer Service Representative will handle inbound and outbound contacts professionally, ensuring customer retention and initiating new business opportunities. Responsibilities include:

  1. Managing daily workload in a shared inbox
  2. First contact resolution for cross-category issues
  3. Resolving problems through issue clarification, research, alternative solutions, implementation, and escalation when necessary
  4. Ensuring excellent customer service through fast and accurate order processing, communication, and internal coordination

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