Customer Experience Specialist

2 days ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $95,000
Customer Experience Specialist

We're looking for a talented individual to join our team as a Customer Experience Specialist. As a key player in our retail banking operations, you will be responsible for delivering exceptional customer experiences through personalized service and tailored solutions.

Job Description:

In this role, you will work closely with customers to understand their financial needs and goals, providing expert advice and guidance to help them achieve their objectives.

  • Meet customers' end-to-end banking needs by providing tailored solutions that meet their requirements.
  • Educate customers on digital literacy and online banking best practices.
  • Offer personalized lending solutions, including tailored personal loans and credit card options.
  • Develop strong relationships with customers and colleagues alike, fostering a culture of collaboration and mutual respect.

Requirements:
  • Demonstrated ability to deliver exceptional customer service, consistently meeting or exceeding customer expectations.
  • Proven track record of achieving sales results through solutions that truly meet customers' needs.
  • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
  • Able to build strong relationships and rapport with customers and colleagues.
  • Familiarity with consumer lending principles and practices, although not essential.

What We Offer:
  • A competitive salary and benefits package, designed to reward your hard work and dedication.
  • A dynamic and supportive work environment, where your contributions are valued and recognized.
  • Opportunities for career growth and development, with access to training and professional development programs.
  • A comprehensive benefits package, including health and wellbeing support, discounted gym memberships, and private health insurance options.

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