Customer Experience Professional

1 week ago


Adelaide, South Australia beBeeCustomer Full time $72,000 - $84,000
Job Opportunity: Customer Service Specialist Job Description:We are seeking a skilled Customer Service Specialist to join our care home team.The successful candidate will play a vital role in ensuring our residents and their loved ones have a positive experience within the Care Home.You will be responsible for coordinating admissions, welcoming new residents, and providing exceptional customer service. Key Responsibilities:
  • Coordinate the admissions process, ensuring a smooth transition for new residents.
  • Provide exceptional customer service to prospective residents, residents, and their families.
  • Support the Care Home employee experience through rostering, recruitment activities, onboarding, and induction of new starters.
  • Manage employee leave and maintain accurate records.
 Requirements:
  • Certificate IV in Business Administration or relevant skills training (desirable).
  • Previous experience in rostering and payroll systems (desirable).
  • Well-developed administrative skills, with excellent verbal and written communication skills.
  • Strong interpersonal skills and a customer service focus.
  • Comprehensive computer knowledge (Microsoft Word and Microsoft Excel) or ability to use a computer regularly.
 Benefits of Working with Us:At our care home, we value diversity and inclusion. Our people reflect the community we serve, and we welcome applicants from diverse backgrounds. As an equal opportunities employer, we are committed to providing a safe and inclusive work environment for all employees. Achieve a Balance in Life:In this role, you will have the opportunity to make a real difference in people's lives. You will also be supported to achieve a balance between your work and personal life.

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