Customer Experience Specialist

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Electrify your future
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services.
Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here.
You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning.Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.Join the change.
Electrify your future.About The RoleCustomer Experience Specialist - 12-Month Max TermAbout The Role:The Customer Experience Specialist role is to deliver a positive customer experience to our Commercial & Industrial business customers.
This role will be required to manage and respond to enquiries from customers and key internal stakeholders via email and inbound/outbound calls.
Identifying and resolving customer needs, at first point of contact where possible, or through effective case management where necessary.What You'll Be Doing:Develop and maintain strong relationships with existing strategic clients, serving as the primary point of contact for any service and operational issues and escalationsCollaborate closely with BDMs and operational and service teams across the business to ensure AGL delivers on its contractual obligations and exceptional levels of service and support.Ensure high levels of customer satisfaction through proactive communication and effective project management with internal and external stakeholdersProactively identify issues, risks and opportunities to drive process/system improvements, automation and product developmentInfluence the customer's perception of AGL through ensuring the relationship is one of pro-active and authentic delivery and by providing service that is superior and differentiated from AGL's competitorsAbout YouWhat you'll bring to the table:Proven experience managing complex contracts and relationships within the energy industryStrong networking skills with both internal and external stakeholdersDemonstrated ability to identify and understand customer data and processes to deliver value-added operational and service efficienciesExperience in handling challenging and complex customer issues and working with multiple stakeholders to deliver solutions,Experience in SAP -advantageousHigh attention to detail and ability to work under pressure to meet tight timelines and ensure optimum customer experienceExcellent communicator both written and verbal, and comfortable dealing with customers and stakeholders of all levels face to face#jointhechange#Customerexperiencespecialist#AGLInclusion at AGLAt AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.
AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.
To learn more visit: is proud to be a WORK180 Endorsed Employer for All Women.Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team.
Candidates submitted by an agency without approval will not be considered by AGL.LocationDocklands VIC 3008Job Family GroupCustomer ServiceSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT Consulting, Oil and Gas, and UtilitiesReferrals increase your chances of interviewing at AGL by 2xSign in to set job alerts for "Customer Experience Specialist" roles.We're unlocking community knowledge in a new way.
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