Food & Beverage Service Coordinator

7 days ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $60,000 - $88,000
Role Overview:

We are seeking a highly skilled and innovative Food & Beverage Reservations Specialist to deliver exceptional guest experiences from initial contact to post-visit follow-up.

Main Responsibilities:
  • Manage reservation requests efficiently via various platforms and ensure seamless communication with guests
  • Build strong relationships with clients, prioritizing personalized service, dietary needs, and special occasions
  • Optimize table allocation and guest flow across venues through proactive management
  • Send timely confirmations and pre-arrival communications to enhance the guest experience
  • Stay informed on venue offerings, menus, promotions, and seasonal events to provide expert recommendations
  • Address and resolve guest complaints promptly, escalating when necessary to maintain high customer satisfaction
  • Maintain expert knowledge of reservation systems and ensure accurate guest records
  • Manage waitlists and cancellations, offering alternatives to enhance guest satisfaction and revenue

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