Island Luxury Hotel Front Office Team Leader

22 hours ago

Whitsunday Regional, Australia beBeeLeadership Full time $60,000 - $85,000

We are seeking an exceptional team leader to join our Front Office Management team at a luxury island hotel. As the Assistant Front Office Manager, you will lead a dedicated team of professionals who embody the spirit of warm welcome and hospitality.

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This is a fantastic opportunity for someone with excellent communication skills and the ability to motivate and support their team members. If you have a strong attention to detail, can manage time efficiently, and possess a solid understanding of Front Office systems and hotel operations, we want to hear from you.

\Key Responsibilities\
  • Motivate and support the Front Office team, fostering a welcoming and positive culture from day one.
  • Oversee daily Front Office operations, ensuring seamless service delivery and exceptional guest experiences.
  • Build a strong team through effective onboarding, coaching, and skill development.
  • Manage room allocations, guest accounts, and ensure clear communication with other departments.
  • Implement strategies to enhance guest satisfaction and maximise revenue opportunities.
\Requirements\
  • Diploma in Hospitality Management or similar, with at least 12-18 months of supervisory experience (preferred).
  • RSA (essential)
  • Open QLD Drivers Licence (essential)
  • Strong leadership, communication, training, and team-building skills.
  • Solid understanding of Front Office systems and hotel operations.
  • Ability to handle unexpected challenges with poise and professionalism.
  • Passionate about creating positive guest experiences aligned with our hotel's ethos.
\What We Offer\
  • A unique island lifestyle with pristine beaches, a relaxed atmosphere, and plenty of activities during your time off.
  • Discounts on dining, activities, and retail across the island, plus discount accommodation rates for you and your visiting friends and family.
  • Access to an internal job portal across various departments, providing pathways for career advancement.
  • On-island subsidised staff accommodation.
  • Ferry services to the mainland with employee discounts.
  • A strong sense of community with a range of social events and activities for staff to enjoy.
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This is a great opportunity to work in a dynamic environment where every day feels like a Sunday. If you're passionate about delivering exceptional guest experiences and leading a high-performing team, please apply now.

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