Assistant Front Office Manager

1 day ago

Whitsunday, Australia Hamilton Island Full time
ASSISTANT FRONT OFFICE MANAGER – The Sundays, Hamilton Island

The Sundaysis more than just a luxury hotel—it's a place where every day feels like a Sunday. Inspired by the essence of what makes a Sunday so special,The Sundaysoffers families an inviting retreat in the heart of the Whitsundays. Blending laid-back luxury with a warm, family-friendly atmosphere, this sanctuary promises days that are slow, memories that last, and a beautiful connection to Australia's Great Barrier Reef.

Why you'll love working with us
  • Experience a unique island lifestyle, with pristine beaches, a relaxed atmosphere, and plenty of activities like snorkelling, paddleboarding, and sailing during your time off.
  • Enjoy discounts on dining, activities, and retail across the island, plus discount accommodation rates for you and your visiting friends and family.
  • Access to an internal job portal across various departments, providing pathways for career advancement
  • Access to on-island subsidised staff accommodation
  • Regular ferry services to the mainland with employee discounts
  • A strong sense of community with a range of social events and activities for staff to enjoy.
  • Be recognised for your dedication and hard work through our Reward & Recognition programs
Your Role

As theAssistant Front Office ManageratThe Sundays, you will lead the team that embodies the spirit of welcome and hospitality for our guests. From managing seamless check-ins and check-outs to coordinating room allocations and anticipating guest needs, your team will set the standard for relaxed, heartfelt service that captures the hotel's ethos of relaxation, connection, and adventure.

Where you'll make an impact
  • Motivate and support the Front Office team, establishing a welcoming and positive culture from day one.
  • Oversee daily Front Office operations, ensuring seamless service delivery and exceptional guest experiences.
  • Build a strong team through effective onboarding, coaching, and skill development.
  • Manage room allocations, guest accounts, and ensure clear communication with other departments.
  • Implement strategies to enhance guest satisfaction and maximise revenue opportunities.
  • Uphold The Sundays' ethos in all interactions, creating a relaxed and memorable guest experience.
What we're looking for

We are looking for someone with excellent communication skills and the patience to work effectively with team members. Strong attention to detail and the ability to manage time efficiently are essential in this role.

To be successful, you will need:
  • Diploma in Hospitality Management or similar, with at least 12-18 months of supervisory experience (preferred).
  • RSA (essential)
  • Open QLD Drivers Licence (essential)
  • Strong leadership, communication, training, and team-building skills.
  • Solid understanding of Front Office systems and hotel operations.
  • Ability to handle unexpected challenges with poise and professionalism.
  • Passionate about creating positive guest experiences aligned with The Sundays' ethos.
  • Ready to tackle the unique challenges of an opening team with a calm and steady approach.
About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember.

Apply now

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