Professional Merchant Partner

1 week ago

Sydney, New South Wales, Australia beBeeEnterprisemanagement Full time $80,000 - $120,000
Enterprise Account Manager

In this strategic role, you will be responsible for managing our highest-value merchants as a trusted advisor.

  • Provide day-to-day support and ongoing consultation to drive retention through cross-sell of products and solutions.
  • Own new business growth and onboard new Enterprise customers smoothly for a great first experience.
  • Grow existing accounts by building early trust, driving adoption, and cross/upsell to multiple decision makers.
  • Prospect new verticals and craft tailored go-to-market plays.

You will also own:

  • Driving omnichannel adoption across your account network.
  • Running ongoing discovery of merchant needs; translate into solutions by orchestrating Finance, CS, Product, Risk, Compliance, and Legal.
  • Acting as a trusted adviser to senior stakeholders; monitor and reduce churn with data-led action plans.
  • Leading commercial negotiations (including rate analysis) to retain and expand accounts.
  • Identifying whitespace and partnering with Product to scope and deliver enhancements.
  • Analysing portfolio performance and presenting insights/recommendations to customers.
  • Being the external face of Tyro's Enterprise AM capability and lifting brand awareness with corporates.
  • Making ROI-driven decisions; understanding Tyro pricing models and profitability levers.

The Ideal Candidate

  • Minimum 5 years' Account Management experience, preferably with a payments or technology focus.
  • Strong grasp of the merchant acquiring and banking products.
  • Highly organised, self-motivated, responsible and accountable.
  • Thorough understanding of the various Tyro pricing models and product value propositions.
  • Strong negotiator able to persuade prospects on value.
  • Results driven with demonstrated business acumen, delivering outcomes for both Tyro and its customers.
  • Strategic thinker able to help customers achieve their goals with the assistance of Tyro's Products.
  • Understanding the changing landscape of merchant acquiring and finding solutions using the Tyro Product suite to solve for merchants.

About Us

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

  • A mix of in-office and remote working.
  • Learning and career development opportunities.
  • 16 weeks paid primary carers leave.
  • 12 weeks paid secondary carers leave.
  • Annual team-based volunteer day.
  • Birthday Leave.
  • Power Up Day (Additional day of leave).
  • Weekly team social events, snacks, craft beer and wine, ping pong and video games.
  • Taco Tuesdays.
  • Mental health and wellness initiatives.
  • Novated leasing.

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