Merchant Account Manager

1 week ago

Sydney, New South Wales, Australia Ezypay Full time $104,000 - $130,878 per year
About the role:

As a Merchant Account Manager at Ezypay, you will play a crucial role in developing and maintaining strong relationships with our clients. Your focus will be on ensuring client satisfaction and driving business growth through excellent interpersonal skills and proactive communication.

As a Merchant Account Manager, you will:

  • Manage a merchant portfolio segmented by partner
  • Deliver both proactive and reactive engagement to protect and grow partner-aligned merchant groups
  • Identify opportunities to grow Merchant Share of Wallet (MSOW) through upsell, cross-sell, and multi-site expansion
  • Own and execute all Save activities for merchants associated with assigned partners
  • Conduct Welcome calls for all new merchants related to the partner, including new sites for strategic merchants
  • Provide training support (e.g. settlement reports,) across the portfolio
  • Maintain consistent account documentation across required systems including HubSpot .
  • Ensure all activity contributes to defined KPIs and measurable outcomes
  • Collaborate with internal stakeholders (Support, Product, Operations) to resolve merchant issues effectively

Requirements

  • 2–3 years in account management, customer success, or merchant support roles
  • Experience working with SaaS, payments, or platform-based businesses preferred
  • Familiarity with segmentation and structured workflows (Welcome, Save, Training)
  • Confident communicator, both written and verbal
  • Working knowledge of Excel, PBI and ability to deliver insights or updates in PowerPoint or CRM

Benefits

  • Fantastic team culture
  • Flexible working arrangements (including remote working) and work life balance
  • Guidance and mentoring from leaders within the business
  • A dynamic and challenging environment, with the opportunity to make a real and lasting difference to our business

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