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Merchant Account Portfolio Manager
2 weeks ago
Are you a skilled communicator with experience in account management? We are seeking a professional to manage a merchant portfolio and develop strong relationships with clients.
Key Responsibilities- Manage a merchant portfolio segmented by partner
- Deliver proactive and reactive engagement to protect and grow partner-aligned merchant groups
- Identify opportunities to grow Merchant Share of Wallet (MSOW) through upsell, cross-sell, and multi-site expansion
- Own and execute all Save activities for merchants associated with assigned partners
- Conduct Welcome calls for all new merchants related to the partner, including new sites for strategic merchants
- Provide training support across the portfolio
- Maintain consistent account documentation across required systems
- Ensure all activity contributes to defined KPIs and measurable outcomes
- 2–3 years in account management, customer success, or merchant support roles
- Experience working with SaaS, payments, or platform-based businesses preferred
- Familiarity with segmentation and structured workflows
- Confident communicator, both written and verbal
- Working knowledge of Excel, Power BI and ability to deliver insights or updates
- Flexible working arrangements and work-life balance
- Guidance and mentoring from leaders within the organization
- A dynamic and challenging environment with opportunities to make a real impact
- Location: Millers Point, New South Wales, Australia
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: IT Services and Consulting
