Merchant Account Manager

4 days ago

Sydney, New South Wales, Australia Ezypay Full time
Overview

Ezypay is seeking a Merchant Account Manager in Millers Point, New South Wales, Australia. The role focuses on developing and maintaining strong relationships with clients, ensuring client satisfaction, and driving business growth through proactive communication and strong interpersonal skills.

Responsibilities
  • Manage a merchant portfolio segmented by partner
  • Deliver proactive and reactive engagement to protect and grow partner-aligned merchant groups
  • Identify opportunities to grow Merchant Share of Wallet (MSOW) through upsell, cross-sell, and multi-site expansion
  • Own and execute all Save activities for merchants associated with assigned partners
  • Conduct Welcome calls for all new merchants related to the partner, including new sites for strategic merchants
  • Provide training support (e.g. settlement reports) across the portfolio
  • Maintain consistent account documentation across required systems including HubSpot
  • Ensure all activity contributes to defined KPIs and measurable outcomes
  • Collaborate with internal stakeholders (Support, Product, Operations) to resolve merchant issues effectively
Requirements
  • 2–3 years in account management, customer success, or merchant support roles
  • Experience working with SaaS, payments, or platform-based businesses preferred
  • Familiarity with segmentation and structured workflows (Welcome, Save, Training)
  • Confident communicator, both written and verbal
  • Working knowledge of Excel, Power BI and ability to deliver insights or updates in PowerPoint or CRM
Benefits
  • Fantastic team culture
  • Flexible working arrangements (including remote working) and work-life balance
  • Guidance and mentoring from leaders within the business
  • A dynamic and challenging environment with the opportunity to make a real and lasting difference to the business
Job details
  • Location: Millers Point, New South Wales, Australia
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Sales and Business Development
  • Industries: IT Services and IT Consulting

Note: This description focuses on the Merchant Account Manager role and its requirements. Other job listings and date stamps present in the original content have been omitted to provide a clear, candidate-focused posting.


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