Internal Sales Specialist

1 month ago

Regency Park, South Australia Kennards Hire Full time

As a Sales and Quoting Expert at Kennards Hire, you will play a critical role in recommending, sourcing, and quoting equipment hire solutions for our customers. Your main priority will be to build long-term relationships by educating customers on our products and services, recommending the best solutions to meet their needs, and resolving any hire or account issues or queries.

Responsibilities:

  • Identify, source, and follow up on customer inquiries and referred hire prospects.
  • Develop, refine, and finalize hire quotes and schedules, effectively converting quotes into successful hires for both account and non-account customers.
  • Collaborate closely with our branch network, priority accounts, and business development teams to ensure efficient response to hire inquiries, as well as effective quote generation and follow-up.
  • Foster customer relationships by delivering superior service, driving repeat business.
  • Oversee logistics and transportation partners, coordinating rehires seamlessly.
  • Manage breakdown enquiries, including troubleshooting advice, update contract notes, and follow up on outcomes.
  • Manage high-severity requests or issue escalations as needed for priority account customers.
  • Maintain accurate and relevant reporting.

About you:

  • Take responsibility for your own safety and the safety of those around you.
  • Ability to professionally handle customer enquiries through various channels.
  • Excellent written and verbal communication skills.
  • Previous experience in a sales administration role or similar involving quotations, administration, and customer service.
  • Ability to handle a high volume of inquiries via various channels.
  • Well-developed communication and interpersonal skills, including the ability to effectively consult, negotiate, and influence across a range of stakeholder groups.
  • Results-driven and customer-focused, with the ability to seek and drive sales and build market share.
  • Hands-on approach, with the ability to work under pressure to achieve deadlines and deliver to our customers.
  • MS Office Proficient (Word, Outlook, Excel, and PowerPoint).

At Kennards Hire, we believe in being a family-owned business that values fairness, honesty, and hard work. We offer a range of employee benefits and rewards, including:

  • All the training and development you need to build a successful career with us.
  • Pathways to pursue your career, nationally and internationally.
  • Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty).
  • Opportunity for profit share.
  • Great employee discount rates on our hire gear.
  • Our annual awards night, team BBQs, and many other fun social events.

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