Member Support Specialist

4 weeks ago


Melbourne, Victoria, Australia BankVic Full time
About the Role

At BankVic, we're committed to delivering exceptional service to our members. As a Member Support Specialist, you'll play a vital role in providing personalized support and resolving queries in a timely and professional manner.

Key Responsibilities
  • Resolve member enquiries and requests through various channels, including phone, email, and social media.
  • Process and troubleshoot member requests, identifying opportunities to promote self-service banking options.
  • Conduct outbound calls to members to follow up on enquiries and provide mutually beneficial solutions.
  • Work closely with colleagues to deliver consistent and exceptional member experiences.
  • Ensure compliance with all codes, standards, and legislative requirements, as well as BankVic policies and procedures.
What We're Looking For
  • A member-centric attitude and passion for outstanding customer service.
  • Experience with receiving and making calls via inbound and outbound phone queues, processes, and techniques.
  • RG146 Tier 2 certification (or willingness to obtain it with BankVic's support).
  • Excellent interpersonal and intrapersonal skills, with ability to build relationships with customers over the phone.
What We Offer
  • Discounts and savings on BankVic products and services.
  • Ambulance Victoria Membership reimbursement.
  • Annual flu vaccinations.
  • Employee assistance program.
  • 2 days paid volunteer leave.
  • Ongoing professional development with access to study leave.
  • Reward and recognition program.
Why BankVic?

At BankVic, we're committed to fostering an inclusive and diverse workplace. We believe that every individual brings unique qualities that make us stronger as an organization. If you're passionate about delivering exceptional service and making a difference, we encourage you to apply.



  • Melbourne, Victoria, Australia BankVic Full time

    Member Support SpecialistAt BankVic, we're committed to delivering exceptional service to our members. As a Member Support Specialist, you'll play a critical role in providing personalized support and answering queries to ensure our members receive the best possible experience.Key Responsibilities:Resolve general enquiries for banking and insurance products...


  • Melbourne, Victoria, Australia Gateways Support Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our Customer Experience team at Gateways Support Services. As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our office environment and providing exceptional support to our clients and staff.The...


  • Melbourne, Victoria, Australia HCF - Member Growth Full time

    {"title": "About the Role", "content": "About the RoleAs a Branch Member Consultant at HCF, you\u2019ll be the face of Australia\u2019s largest Not-For-Profit Health Fund. Your personal touch will help guide our members in making informed healthcare choices.This Full-time, 12 month position is based in our HCF Melbourne CBD Branch.ResponsibilitiesEmbrace...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a leading organization in Perth to fill an exciting opportunity for an experienced IT Helpdesk Support Engineer.As a member of a small team of IT specialists, you will provide Level 1 support to users over the phone, ensuring timely and effective resolution of technical issues.Key Responsibilities include:Providing IT...


  • Melbourne, Victoria, Australia Gateways Support Services Full time

    About Us: Gateways Support ServicesWe are dedicated to providing support for children and adults with disabilities and their families to maximize their quality of life. Our team is passionate about creating a positive and supportive environment for our clients.Your Role:As a Therapeutic Support Specialist, you will be working in a residential setting,...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to our robotic systems.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve...

  • IT Support Specialist

    4 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Unlock Your Potential as a Skilled IT Support SpecialistWe're seeking a talented and detail-oriented IT Desktop Support Engineer to join our Information & Communication Technology team. As a key member of our Help Desk & IT Support team, you'll play a vital role in delivering exceptional onsite face-to-face support to our users.Key Responsibilities:Provide...


  • Melbourne, Victoria, Australia Achieve Support Services Full time

    About UsAchieve Support Services is a specialized support provider that goes beyond just providing staff. We recognized the importance of expertly trained professionals in delivering support to individuals with specific needs.Job SummaryWe are seeking an Autism Support Specialist to join our team, reporting to the Accommodation Services Manager. This role...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics Facilities.Key ResponsibilitiesUtilize multiple data sources,...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. As a Helpdesk Engineer, you will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsOffering excellent customer...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT Support Specialist to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level support...

  • IT Support Specialist

    3 weeks ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. The successful candidate will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsProviding excellent customer...

  • Nurse Specialist

    3 weeks ago


    Melbourne, Victoria, Australia HealthcareLink Support Full time

    We are seeking a skilled Nurse Specialist to join our team at HealthcareLink Support. As a key member of our healthcare team, you will play a vital role in delivering high-quality patient care.Key Responsibilities:Undertake peri-operative nursing care in accordance with legislation and deliver evidence-based nursing care.Liaise with the multi-disciplinary...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    At Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving technical issues related to our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with development teams to create viable solutions.Key ResponsibilitiesDeep-dive,...


  • Melbourne, Victoria, Australia Help at Hand Support Services Full time

    About Help at Hand Support Services:We are a dedicated provider of Support Coordination services, committed to empowering individuals with disabilities in Victoria.The Disability Support Specialist will play a vital role in making a difference in the lives of NDIS participants.Job Description:The Disability Support Specialist is responsible for providing...


  • Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT ServiceDesk Engineer to join a dynamic team in the healthcare sector.As a key member of the IT team, you will provide Level 1 support to users, working closely with a team of IT specialists to resolve service desk tickets and complex issues.Key Responsibilities:Assist the Level 1 team in resolving service desk...


  • Melbourne, Victoria, Australia Gateways Support Services Full time

    About the RoleWe are seeking a dedicated and enthusiastic Support Services Specialist to join our team in East Geelong. As a Residential Support Worker, you will provide comprehensive support to individuals with disabilities within a residential setting.Key Responsibilities:Personal care and daily living assistanceMeal preparation and assistanceHoisting and...

  • IT Support Specialist

    1 month ago


    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join a dynamic team in Perth.This is a fantastic opportunity for someone looking to provide Level 1 support to users over the phone and work with a small team of IT specialists.Key Responsibilities:Providing IT support over the phone and via ticketing systemsLogging and resolving...