Holistic Care Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeCompassionate Full time $104,999 - $124,999
Case Management Lead

About Anglicare Sydney:

Anglicare Sydney is a leading community organisation in Australia. We strive to see Jesus Christ honoured, lives enriched and communities strengthened.

To achieve this, we attract capable and mission-aligned individuals to join us. We have been serving people in need for over 160 years.

We began because of people who saw a need in the community and were compelled to make a difference. People motivated by Christian love and a passion to serve.

Our vision is to enrich lives and strengthen communities through compassionate care.

Job Description:

As a Case Management Lead, you will oversee the delivery of home care services within the village, ensuring they are tailored to each resident's needs, goals, and preferences.

You will work within Anglicare's policies and procedures, and in accordance with relevant service guidelines.

This is a unique opportunity to shape the role and make a meaningful impact on the quality of care we provide.

At Anglicare, compassion and care are at the heart of everything we do.

Key Responsibilities:

  • Leadership: Inspire, mentor, and guide your team to provide compliant, high-quality, person-centred care.
  • Ensure services align with residents' goals and Anglicare's mission and values.
  • Proactively manage team performance and foster a supportive culture.
  • Operational Management: Oversee daily operations to ensure proactive and responsive case management.
  • Maintain accurate and up-to-date care plans in line with compliance requirements.
  • Effectively manage resources and use data to drive continuous service improvement.
  • Participate in a rotating after-hours escalation roster (when needed).
  • Incident and Feedback Management: Address incidents and feedback promptly, ensuring thorough investigation and resolution.
  • Lead root cause analysis and ensure accurate documentation in line with policy.
  • Teamwork: Promote a collaborative approach across all departments and teams within the village.
  • Ensure seamless transitions for new, existing, and respite residents.
  • Contribute to integrated care initiatives.
  • Education: Empower residents through education that supports independence and wellbeing.
  • Foster continuous learning and professional development for yourself and your team.
  • General: Champion holistic, person-centred care aligned with residents' goals and preferences.
  • Report any practices that may breach legislation or policy.
  • Work Health and Safety: Identify and mitigate risks, ensure compliance, and promote safe work practices.
  • Christian Care: Uphold and promote Anglicare's Christian mission and values.
  • Support spiritual care opportunities for staff and residents.

Qualifications and Experience:

A degree in a relevant field (e.g., Nursing, Human Services) is required.

Experience in Home/Community/Aged Care is essential.

Proven leadership and team management experience is necessary.

A frontline management qualification is desirable.

A current driver's licence and intermediate computer skills are required.

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