Experience Coastal Concierge Lead

2 days ago

Manly West, Queensland, Australia beBeeLeadership Full time
Beach Concierge Lead

We are seeking an experienced Beach Concierge Lead to join our dynamic team. As a key member of our front office, you will be responsible for overseeing the day-to-day operations of our concierge service.

Key Responsibilities:

  • Lead and support the concierge team in delivering exceptional guest experiences.
  • Monitor and maintain high standards of appearance, performance, and teamwork among team members.
  • Develop and implement rosters to ensure adequate staff levels and effective resource allocation.
  • Coordinate guest transportation and ensure accurate accounting procedures are followed.
  • Utilize technology effectively to streamline processes and enhance guest experiences.
  • Conduct regular performance reviews and provide constructive feedback to team members.

Requirements:

  • Proven leadership experience in a similar role or industry.
  • Strong knowledge of hospitality and customer service principles.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and make decisions in high-pressure situations.
  • Proficiency in using front and back office equipment.
  • Passion for delivering exceptional guest experiences.

Benefits:

  • Work in a beautiful coastal location with stunning views.
  • Award-winning employee benefits package including discounts on leisure activities.
  • Opportunities for career growth and professional development.
  • Recognition and rewards for outstanding performance.

Join us in creating unforgettable experiences for our guests and contributing to the success of our business. If you are a motivated and experienced leader, we encourage you to apply for this exciting opportunity.

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