Apparel Department Supervisor

2 months ago

Melbourne, Victoria, Australia JD Group Full time

WHO WE ARE

As a leading global sports fashion brand, JD Group has been at the forefront of delivering exceptional customer experiences through our vast product offerings and unparalleled service standards.

With over 3,400 stores worldwide, we continue to inspire the emerging generation through a captivating connection to the universal culture of Sport, Music, and Fashion.

THE ROLE

Working at JD Group is a state of mind, an attitude, and a way of challenging the norm. We do not conform; we create our own path and are elite within our field.

As an Apparel Department Manager, you will drive sales and KPIs, coach and develop your team, and uphold visual standards to ensure your department is replenished at all times.

  • Drive conversion, sales, and KPI performance
  • Demonstrate exceptional customer service standards and supervise team to deliver a 'service over task' environment
  • Work with BOH team to deliver shop floor product availability
  • Uphold company retail standards and deliver store visual excellence
  • Support management team to deliver all internal and external profit protection processes
  • Support with new team members inductions and ongoing training to build bench strength for future store expansion
  • Encourage team members to improve performance through effective coaching

WHAT WE'RE LOOKING FOR

We are seeking a highly motivated and experienced leader to join our team.

  • 2-3 years leadership experience within retail or like industry
  • You are passionate about creating an amazing service experience and culture for our customers
  • You have a proven track record in driving and exceeding set KPIs and communicate well with all stakeholders
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Thrives in a fast-paced, ever-changing environment
  • Openly shares knowledge with the wider team to achieve common goals
  • An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career, and learn new skills
  • Strong interpersonal and communication skills who thrives in social situations through engagement with customers

WHAT'S IN IT FOR YOU?

As a member of our team, you will have the opportunity to work with some of the best products and biggest sports fashion brands in the market.

  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including retail, Support Office, and our Distribution Centre
  • Treat yourself with our attractive staff discount
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees

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