Hotel Operations Supervisor
2 days ago
Hotel Operations Supervisor
About the Role:We are seeking a highly motivated and experienced Hotel Operations Supervisor to join our team at AccorHotel. As an Assistant Manager, you will be responsible for overseeing the smooth and efficient daily operation of the Front Desk, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
Key Responsibilities:- Oversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Provide loyalty incentives, whilst applying a creative lens that is ambitious & quot;out-of-the-box"
- Review and implement Procedures
- Communicate with Hotel Manager on all matters regarding guest services & hotel operations.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.
- A natural, bright and bubbly customer service style that sets you apart from the rest.
- Previous experience in the hotel industry/Assistant Manager role or similar role.
- Natural leadership skills with demonstrated results in developing and motivating teams, your lead by example approach will be infectious.
- An estimated annual salary of $65,000 - $80,000 depending on location and experience.
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.
- Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face).
- Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. If you are a natural leader with a passion for delivering exceptional customer service, we would love to hear from you
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