Hotel Operations Manager

4 weeks ago

Sydney, New South Wales, Australia Veriu Group Full time

Welcome to Veriu Group, a dynamic Australian-owned hotel operator with a passion for connecting travellers to local authenticity.

We are currently seeking an experienced Hotel Operations Manager to join our team at Veriu Green Square, one of our 25 hotels across Australia. As a key member of our management team, you will be responsible for leading the housekeeping operations and ensuring exceptional guest experiences.

As a Hotel Operations Manager, you will oversee the day-to-day activities of the housekeeping team, including recruitment, training, and rostering. You will also maintain high standards of cleanliness throughout the hotel's guest rooms, common areas, and facilities, implementing and maintaining our 'Veri-Best' housekeeping processes and policies within the team.

Key responsibilities include:

  • Managing deep cleaning schedules, repair escalation, housekeeping projects, and budgets to metrics/targets
  • Conducting audits & checks to ensure compliance within housekeeping
  • Building strong and authentic relationships with teammates and guests
  • Ensuring clear communication between housekeeping and other teams within the hotel
  • Providing support and assistance to the Hotel Manager and being the housekeeping expert

In return for your hard work and dedication, you can expect a competitive salary of $85,000 per annum, plus comprehensive benefits, including:

  • National career growth opportunities
  • Accelerated development in hotel management or corporate areas
  • Comprehensive onboarding & ongoing support
  • The chance to join our Fast-Track Hotel Management Development program
  • Genuine flexibility and job security
  • High performing culture that values relationships & individuality, where leadership knows you by name
  • Generous referral bonuses when referring friends to work with us (up to $1000)
  • Discounts on accommodation across our network
  • Discounts on private health insurance
  • Access to our Employee Assistance Program

About you: We are looking for someone with approved Australian working rights, a First Aid Certificate (or willingness to obtain), demonstrated experience leading a team with kindness, problem-solving skills, and attention to detail. If you're passionate about delivering exceptional customer experiences and have a drive to succeed, we'd love to hear from you.

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