Retention Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $102,348 - $145,672

About the Role

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As a Retention Team Leader, you will play a pivotal role in driving customer satisfaction and loyalty within our organization. This key position is responsible for fostering a high-performing team that delivers exceptional customer outcomes.

The successful candidate will have a proven track record of coaching and mentoring direct reports to achieve business objectives. They will be adept at building capability, managing quality, and mitigating risk while ensuring seamless customer experiences.

Key Responsibilities:

  • Cultivate a culture of excellence and continuous improvement
  • Develop and implement effective strategies to drive customer retention
  • Mentor and coach team members to enhance their skills and performance
  • Collaborate with cross-functional teams to ensure alignment and optimal outcomes

About You

We are seeking an individual with outstanding leadership and interpersonal skills who is passionate about empowering teams to succeed. The ideal candidate will possess:

- Extensive experience in customer-facing roles, preferably in the banking industry

- Proven ability to coach and develop others

- Strong communication and interpersonal skills

- Ability to work effectively in a fast-paced environment

- Operational planning and sales process expertise

- Knowledge of working effectively with stakeholders

- Presentation skills

- Customer focus - understanding what customers want

About Us

We are committed to creating a workplace that values diversity, inclusion, and respect for all employees. Our goal is to foster an environment where everyone feels valued, supported, and empowered to succeed.

Perks

You'll enjoy a range of benefits that support your well-being and professional growth:

  • Discounts on cinema tickets, shopping, and gym memberships
  • Purchased Leave program
  • Internal wellness program (Mindfully ME)
  • Professional education through LinkedIn Learning
  • Novated Leasing
  • Flu Vaccination
  • Financial education to manage your money smarter
  • LGBTI network and Women at [Company Name] affinity groups

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