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Client Support Specialist
2 weeks ago
Our company seeks a skilled specialist to join its team and take on the role of Client Dashboard Specialist.
This position involves setting up, troubleshooting, and maintaining our clients' FareHarbor dashboards. The ideal candidate will be able to strategize and communicate with the sales team to interpret business needs, work closely with client onboard specialists to implement changes, collaborate with customer support and account management teams to make updates, efficiently multitask several projects simultaneously, and become an expert FareHarbor user staying on top of all new product updates.
Key Responsibilities:- Interpret business needs and communicate effectively with the sales team
- Implement changes in collaboration with client onboard specialists
- Work with customer support and account management teams to update dashboards
- Multitask multiple projects efficiently
- Stay up-to-date on new product updates
- Proficient working English skills
- Strong written and verbal communication skills
- UX-focused thinking
- Excellent problem-solving skills
- Attention to detail