Junior Client Consultant

1 month ago

Sydney, New South Wales, Australia Compass Education Full time
About Compass Education

Come shape the future of education with us at Compass Education, a leading provider of smart school management solutions. We believe that time spent in the classroom should be for learning and teaching.

Our mission is to empower schools to enhance parent engagement, reduce administrative burden, and allocate more time towards delivering enriching learning experiences.

Job Title: Junior Client Consultant

We are seeking a highly motivated and customer-focused Junior Client Consultant to join our team. As a Junior Client Consultant, you will be responsible for providing exceptional customer support and training to our clients, utilizing various mediums such as video calls, face-to-face classroom-based training, and webinars.

Key Responsibilities:
  • Provide high-quality support to new customers for training of our platform to end users, as well as post-go-live support for schools.
  • Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
  • Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
  • Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
  • Encourage satisfied customers to make referrals to peer schools.
Requirements:
  • Excellent public speaking skills along with a high level of written communication.
  • Display an enthusiastic, energetic & friendly attitude in all circumstances.
  • Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
  • Be willing and available to travel across Queensland (QLD) and Northern Territory (NT) states periodically.
What We Offer:
  • Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in.
  • Flexible working culture - hybrid working environment.
  • Learning & Development opportunities - we want you to grow and get the most out of your role.
  • Parental Leave Program for both primary and secondary carers.
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.

We are proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

  • a valid Employee Working With Children Check
  • a valid Driver's Licence
  • a satisfactory National Police Check
  • verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

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