Client Solutions Consultant

2 weeks ago


Sydney, New South Wales, Australia Cuscal Full time
Job Description

Cuscal is seeking a highly skilled Client Solutions Consultant to join our Client Delivery Team. As a key member of our team, you will be responsible for working across the client engagement journey from pre-sales through to delivery, ensuring Cuscal and our clients are set up for success.

Key Responsibilities:
  • Lead pre-sales and discovery sessions with clients to understand their needs and constraints.
  • Document client needs and Cuscal's standard solutions to enable effective roadmap, feasibility, and estimation discussions.
  • Design and document solutions that meet client needs, including capturing scope of work, deliverables, acceptance criteria, assumptions, and costs.
  • Provide detailed handovers to the delivery team and act as a point of escalation for internal stakeholders and clients throughout the implementation process.
About You:
  • You are passionate about enabling excellent client outcomes.
  • You have tertiary qualifications in Information Technology, commerce, finance, or related subjects.
  • You possess outstanding verbal, written, and presentation skills, with the ability to build effective customer relationships.
  • You have strong industry knowledge of payments ecosystems and/or a strong understanding of Cuscal's product and technology solutions.
  • You have excellent business process and/or project experience using tools such as Visio, Jira, PowerPoint.

Cuscal offers a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements and a wide range of financial, lifestyle, health, and wellbeing benefits.



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