Case Manager

7 days ago

Parramatta, New South Wales, Australia EML Australia Full time

About EML Australia

EML Australia is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to provide ongoing support to injured workers during their return-to-work journey. We foster a learning culture that allows for continuous investment in our employees, ensuring a long-term career at EML.

The Opportunity

This opportunity is exclusive to UTS Law Students. EML Australia and UTS have partnered to provide a career pathway into the insurance industry.

We will be registering your interest for multiple Case Manager level roles available in our claims teams, where you will manage a portfolio of workers compensation claims and liaise with injured workers, employers, and their treating health practitioners.

Key Responsibilities

  • Provide early, timely, and personal customer-focused service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.

About You

  • Previous experience within a medical, hospitality, retail, or corporate field, specialising in customer service is highly desirable.
  • Willingness to go above and beyond for customers.
  • The ability to multitask and shift priorities when needed.
  • Thrive on working in a team environment and collaborating with others.
  • Proactive, self-motivated, and can think creatively when engaging with stakeholders such as workers, employers, and providers.
  • High attention to detail and organisational skills.

What We Offer

We stand together as equals. EML Australia is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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