Premium Customer Experience Manager

4 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000
Premium Customer Advocate

Immerse yourself in a dynamic role that pushes the boundaries of customer experience. At our organization, we're pioneering a new standard in premium services, driven by passion and innovation.

We're seeking an exceptional individual to join our team as a Premium Customer Advocate. In this role, you'll be responsible for forging strong relationships with high-value clients, delivering tailored retention plans that exceed their expectations, and promoting a culture of excellence within our organization.

Your expertise will play a pivotal role in enhancing customer loyalty and driving business outcomes. With a focus on strategic thinking, effective communication, and a commitment to continuous growth, you'll thrive in an environment that values collaboration and creativity.

  • Maintain strong relationships with premium customers through proactive communication and issue resolution
  • Develop and implement tailored retention plans to enhance customer experiences and increase loyalty
  • Monitor customer activity for concerning Responsible Gambling or Money Laundering triggers and report accordingly
Requirements
  • 3+ years' customer service or account management experience
  • Demonstrated experience in developing strategies and implementing personalized plans to retain high-value customers
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team

We offer a dynamic and supportive work environment, competitive compensation package, and opportunities for career growth and development. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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