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Level 3 System Support Specialist
2 weeks ago
Driven by technological excellence, our core values of enablement, leadership, and success guide everything we do.
We offer a dynamic environment where you can elevate your career and make a real impact in the IT industry.
About the RoleA highly experienced Level 3 System Administrator will be responsible for tackling high-severity infrastructure and system issues, ensuring optimal performance and reliability for our valued clients.
This technical role requires deep expertise and a passion for solving complex IT challenges.
Key Responsibilities- Advanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex technical issues and escalations.
- Root Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement preventive solutions.
- Client Communication Champion: Collaborate directly with clients on critical escalations, providing clear updates and technical explanations.
- System Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services.
- Extensive Technical Expertise:
- Infrastructure & Network Management:
- Cloud & Security Knowledge:
- RMM & PSA Tools Proficiency:
- Problem-Solving & Service Focus:
