IT Systems Specialist

2 weeks ago

Perth, Western Australia beBeeIct Full time $105,167 - $114,938
Job Title: ICT Support Specialist

A skilled ICT Support Specialist is required to provide expert support for end-user computing environments.

About the Role:

This role involves providing Level 2 and Level 3 Field Services support across various sectors, ensuring seamless technical assistance and resolving complex technical issues efficiently.

  • Deliver on-site Level 2 & 3 desktop support to users across organisations.
  • Perform network patching between switch and wall ports.
  • Conduct network cable tracing to assist network engineers.
  • Connect network consoles under the direction of senior network engineers.
  • Support and troubleshoot Windows 10/11 systems.
  • Install applications via SCCM and Intune platforms.
  • Assign security groups to facilitate device and app deployment.
  • Rebuild computers according to established processes.
  • Install and troubleshoot printers and peripheral devices.
  • Manage and resolve incidents and service requests using ITSM tools.
Requirements and Experience:

The ideal candidate will have:

  • Proven experience in a Desktop Support or Field Support role (Level 2/3).
  • Strong knowledge of Windows 10/11, SCCM, and Microsoft Intune.
  • Familiarity with network fundamentals (cabling, patching, basic tracing).
  • Hands-on experience with ITSM tools.
  • Ability to follow structured processes and work independently on-site.
  • Strong problem-solving and communication skills.
About Our Organisation:

We are a global leader in technology and business solutions, committed to diversity, equity, and inclusion. We welcome applications from diverse backgrounds and offer a supportive work environment.

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