Drive Client Growth and Adoption as an Account Growth Manager

2 weeks ago

Perth, Western Australia beBeeGrowth Full time $120,000 - $140,000
Account Growth Manager

This role is ideal for individuals who have experience in customer success, account management, or related fields. You will be responsible for driving client growth and adoption by delivering tailored solutions to meet their needs.

  • Client Onboarding & Enablement:
    • Create customized onboarding journeys to ensure a smooth transition from sales to implementation.
    • Deliver product training sessions to empower clients to confidently use VRIFY's core and advanced solutions.
  • Strategic Client Relationship Management:
    • Serve as the primary lifecycle owner for your account portfolio, managing communication, experience, and value delivery across touch points.
    • Develop and execute tailored Client Success Plans that are refreshed quarterly, based on evolving project data and client objectives.
  • Client Needs Discovery & Advisory Routing:
    • Use a discovery framework to assess emerging client needs and pain points tied to exploration, modeling, communication, or program management.
    • Determine when to route clients to VRIFY's advisory practice, using intake templates and structured referrals.
  • Growth, Retention & Advocacy:
    • Maintain high levels of client health, satisfaction, and platform loyalty through proactive planning and guidance.
    • Identify and influence upsell/cross-sell opportunities in partnership with account management.
  • Cross-Functional Collaboration:
    • Collaborate with advisors, project delivery, and product to surface client insights and usage data to guide business decisions and align solutions to customer needs and timelines.
Qualifications
  • Education:
    • Bachelor's degree in Business Administration, Marketing, Geology, or a related field.
    • Advanced degrees or professional certifications related to mining or capital markets are highly desirable.
  • Experience:
    • 5+ years of experience in a customer success, account management, or related role, preferably in the technology or mining industry.
    • Proven track record of managing client relationships and delivering successful outcomes.
  • Core Competencies:
    • Strong consultative communication and listening skills.
    • Familiarity with discovery frameworks and solution qualification.
    • Ability to convey complex information clearly and effectively.
    • Ability to interpret product usage data and spot actionable patterns.
    • Experience running structured reviews and impact presentations.
    • Understanding and addressing client concerns with sensitivity.
    • Proactively developing solutions to client challenges.
Benefits
  • Base Salary: $120,000 - $140,000 per annum.
  • Paid Time Off (PTO): Including vacation days, sick days.
  • Work-Life Balance: Flexible work hours, remote work options.
  • Professional Development: Career growth program to help our team unlock their full potential and advance their career.
Terms of Employment
  • Full-time, permanent, remote work in Canada.
  • Professional references and completion of a background check will be required for this position.
  • You must be authorized to work in Australia.

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