Entry-Level Customer Service Representative

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $102,127 - $111,989
Operations Associate Job

Are you looking for an entry-level position in customer service where you can make a real difference? Do you have excellent communication skills and enjoy helping others? We are seeking a highly motivated and organized individual to join our team as an Operations Associate.

Job Description:

This is an exciting opportunity to start or continue your career in customer service, where you will be responsible for supporting customers with their background checks and employment screening services. You will work closely with other teams to escalate and resolve more complex issues, ensuring compliance with privacy and security guidelines when handling sensitive customer data.

Responsibilities:
  • Deliver excellent customer service via phone, email, and chat, assisting with inquiries and resolving problems related to background check processes.
  • Guide customers through the background check and screening process aligned to various government requirements, helping them solve problems related to their background check processes.
  • Respond to client and consumer queries in a timely manner, meeting KPIs, and providing excellent customer service.
  • Handle complaints in a highly professional manner.
  • Execute the fulfillment/delivery of all product and services in accordance with SLAs, following standard processes and procedures.
  • Work closely with other teams to escalate and resolve more complex issues.
Requirements:
  • Some experience in customer-facing roles (retail, hospitality, call centers, etc.) is beneficial but not essential, as full training will be provided.
  • Demonstrated ability to solve customer problems and work with customer frustrations.
  • Attention to detail and problem-solving skills.
  • Ability to work efficiently in a team-oriented environment.
  • Familiarity with computer skills (e.g., Microsoft Office, Google Workspace).
Benefits:
  • A hybrid work model that offers flexibility and work-life balance.
  • Additional leave allocations and public holiday swaps.
  • Discounted gym memberships.
  • Discounted private health cover and pet insurance.
  • Employee stock purchase plan.
  • Career development and learning opportunities.
  • A diverse and inclusive workplace and environment.
  • Wellbeing resources.

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