APS3 Participant Support Officer

4 days ago

Melbourne, Victoria, Australia Talent International Full time
About the Opportunity

Talent International is seeking a highly motivated and organized APS3 Participant Support Officer to join our team in Dandenong. As a key member of our National Delivery Division Branch, you will play a vital role in assisting with front-line service delivery.

Key Responsibilities
  • Manage and resolve participant matters by actioning planning tasks as per the Agency Act
  • Provide counter/reception support for the local office, including participant enquiries in the self-help kiosks and Agency online support
  • Resolve customer enquiries, provide information, and/or refer customers to appropriate government or community services
  • Manage the team shared email inbox, appointments, and telephone enquiries
  • Coordinate appointments with the use of Agency office facilities and ensure facilities are accessible for participants
  • Undertake research and investigation activities and prepare associated reports and correspondence
  • Undertake a range of data entry activities and ensure follow-up is completed
  • Receive and record complaints and other feedback in the Business systems
Requirements
  • Australian citizenship is a requirement to be eligible for this position
  • Previous experience within Government or Disability is highly advantageous
  • Ability to work in a team
  • Communication skills
  • Customer service skills
  • Ability to manage conflict and difficult/sensitive conversations
  • Microsoft Suite skills (Excel, Word, Outlook, Teams)
  • Ability to use initiative and work independently
  • Ability to learn new systems and processes
  • Happy to work 5 days weekly on site
What We Offer

Talent International offers a Labour Hire hourly rate contract until 31/2025 with the opportunity to extend. The APS3 level role pays an hourly rate of $37.36 per hour + Superannuation.

Successful candidates will need to be able to obtain a NDIS Worker Screening Check & a Working with Children check.

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