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About the Role
Provet Pty Ltd is a leading veterinary distributor across Australia and New Zealand, dedicated to advancing the world of veterinary medicine. We are seeking an experienced Customer Service Representative to join our growing team on a permanent, full-time basis.
This is more than just a customer service role - you will be part of a passionate and collaborative team that is dedicated to supporting our customers to look after pets and wildlife of all shapes and sizes. We achieve this through:
- Providing timely and effective responses to customer inquiries.
- Processing customer orders and demonstrating a sound knowledge of our product suite.
- Resolving customer complaints and issues in a professional and courteous manner.
- Managing and maintaining up-to-date customer records in our cloud-based CRM system.
- Working in a friendly and supportive team environment where one person's success is everyone's success.
About You
To be successful, you will have:
- At least 1 year's experience in phone-based customer service.
- Excellent communication skills, both written and verbal, with the ability to explain complex information to customers in an easy-to-understand manner.
- Demonstrated experience working in a dynamic, high-volume, multi-channel team with a passion for customer service excellence.
- Superior active listening skills, ability to show empathy and build rapport with a diverse range of customers.
- A high level of attention to detail and commitment to doing things correctly.
- The ability to learn quickly and a willingness to adapt to change.
- Demonstrated ability to work both autonomously and as part of a team.
- Animal health/veterinary industry background is desirable but not required.
Why Join Us?
At Provet Pty Ltd, we're proud of our family-friendly culture and respectful workplace. We embrace diversity in our workforce and encourage applications from like-minded individuals from all walks of life. Our team members are eligible to access a suite of fantastic benefits, including:
- Generous discounts on our range of animal health food and enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping and amazing health and wellbeing resources.
- Additional leave benefits, including annual birthday leave, paid parental leave, and the option to purchase additional leave.
- Flexible hybrid work-from-home options and dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward and recognition through our quarterly Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development and Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
Provet Pty Ltd is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
