Scheduling Operations Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeRostering Full time $25,000 - $30,000
Rostering Support Specialist

This role involves working closely with support workers, participants, and their families to ensure that participants receive the appropriate care and assistance as outlined in their plans.

  • Rostering and Scheduling:
    • Develop and maintain a roster for support workers, considering participant preferences, staff availability, and service delivery requirements.
    • Ensure that shifts are allocated in accordance with participant plans and funding.
  • Participant Liaison:
    • Address participant inquiries and concerns regarding scheduling and support worker assignments.
  • Crm Management:
    • Create participant profiles.
    • Create support worker profiles.
    • Monitor staff's expired certifications.
    • File management.
    • Oversee the completion and signing of numerous client forms.
    • Handle client information and provide business departments with report materials and data for various meetings.
    • Maintain close communication with clients.
  • Compliance and Documentation:
    • Ensure compliance with NDIS guidelines and regulations.
    • Maintain accurate records of support worker schedules, participant interactions, and any changes in plans.
    • Prepare reports and documentation required by the NDIS or organizational policies.
  • Problem Solving:
    • Address scheduling conflicts, emergency situations, and unplanned changes in support worker availability promptly and effectively.
    • Collaborate with other team members to find suitable solutions.
    • Provide assistance as a Support Worker when needed.
  • Quality Assurance:
    • Monitor the quality of support services provided and gather feedback from participants and support workers.
    • Implement improvements to enhance the participant experience and service delivery.
  • Data Management:
    • Utilize scheduling and rostering software to efficiently manage participant information and schedules and support worker assignments.
  • Administration:
    • Handle day-to-day admin activities of Centre.
    • Inventory management.
    • Coordination with Teams and Supporting them.
    • Manage overall centre operations, Security and cleanliness.
    • Participate in the company's promotional events and activities.
  • Continuous Improvement:
    • Identify opportunities for process improvement in rostering and payroll procedures.
    • Participate in training and development programs to enhance skills and knowledge related to NDIS rostering and payroll.

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