Scheduling Operations Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $72,000 - $84,000

A career opportunity exists for an experienced Scheduling Operations Coordinator to join our team.

Key Responsibilities:
  • Provide exceptional customer service by answering and managing incoming calls, booking appointments, and updating customers on job status.
  • Schedule service calls efficiently by matching technician skills, availability, and location.
  • Enter accurate job details into the Flat Rate management system.
  • Conduct follow-up calls to ensure customer satisfaction and resolve any concerns.
  • Support the service department with administrative tasks.
  • Collaborate with technicians and management to ensure smooth operations and clear communication.

To be successful in this role, you will require excellent communication skills, high organisational ability, and attention to detail.

Competent use of Google Workspace and Microsoft Excel is essential. Experience with Service Titan or ServiceM8 is a plus. A team player with a customer-first attitude, eligible to work in Australia, and willing to learn and grow with our company is required.

The ideal candidate will possess strong scheduling skills, with the ability to manage multiple priorities and deadlines.

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