Helpline Operations Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeOperations Full time $86,886 - $107,286
Job Title: Helpline Operations ManagerWe are seeking a highly skilled and experienced individual to lead our Helpline Operations team. As the Helpline Operations Manager, you will be responsible for overseeing the daily operations of our 24/7 helpline, ensuring that we provide high-quality support to victim-survivors of domestic and family violence.This is a unique opportunity to make a real difference in the lives of those affected by family violence. If you have a strong passion for delivering exceptional customer service and leading high-performing teams, we would love to hear from you.Key Responsibilities:
  • Lead a team of practitioners, performing quality reviews and monthly performance evaluations.
  • Be accountable for team performance and provide specialist practice knowledge and guidance as required.
  • Build capability within the team to deliver crisis response services.
  • Provide day-to-day support and supervision to frontline staff as needed.
  • Track and report on supervision targets monthly.
  • Drive training and professional development within Client Services, in consultation with the Clinical Governance team.
  • Oversee daily operations in the 24/7 crisis response call centre, ensuring alignment with operational guidelines and relevant risk assessment tools.
  • Coordinate client movement through Safe Steps and broader FV systems to ensure caseloads, allocations, and workflows remain achievable and responsive.
  • Monitor risk, operational performance, and manage data collection daily.
Requirements:
  • Bachelor's degree in social work or equivalent.
  • Extensive experience working in a 24/7 helpline.
  • Proven leadership abilities, with experience managing teams and coordinating services.
  • Experience maintaining high-performing teams and managing to performance targets within a call centre environment.
  • Experience in staff support and supervision.
  • Experience promoting diversity, inclusion, and equity within an organisation.
  • Understanding of unique challenges faced by priority groups, including the LGBTIQ+ community and strategies to address them.
  • Commitment to living Safe Steps values: Integrity, Diversity, and Empowerment.
  • Current Working with Children Check and willingness to undergo a National Police Check.
About Us

We are a 24/7 family violence response centre in Victoria, providing statewide support to victim-survivors of domestic and family violence. Our practice is trauma-informed and guided by evidence.

Why Join Us?
  • You will be part of a dedicated team who share your passion for supporting victim-survivors of family violence.
  • You will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.
  • You will be part of an organisation that prioritises diversity, inclusion, and equity.

  • Helpline Operations Manager

    7 days ago

    Melbourne, Victoria, Australia beBeehelpline Full time $90,067 - $102,192

    About the RoleThe Helpline Supervisor plays a pivotal role in ensuring the smooth operation of the Helpline, a state-wide service providing vital support and referrals for victims of crime.Key responsibilities include:

  • Helpline Coordinator

    1 week ago

    Melbourne, Victoria, Australia Jesuit Social Services Full time

    Posted: 13/08/2025Closing Date: 25/08/2025Job Type: Permanent - Full TimeLocation: RichmondJob Category: Community Services and Development**About the organisation**:**Jesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential.** We reflect on the critical factors shaping our...

  • Helpline Support Specialist

    7 days ago

    Melbourne, Victoria, Australia beBeeChildAbusePrevention Full time $105,000 - $123,000

    Job OverviewThe Helpline Coordinator plays a pivotal role in daily operations, providing support to the team through supervision, group sessions, training, rostering and workload planning. This position requires strong organisational skills, leadership experience and commitment to working with individuals who have committed sexual offences.This role demands...

  • Helpline Coordinator – Child Sexual Abuse Offender Prevention Service

    1 week ago

    Melbourne, Victoria, Australia Jesuit Social Services Full time $90,000 - $120,000 per year

    About the organisationJesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential. We reflect on the critical factors shaping our contemporary world; the social, political and economic contexts, and we adapt our practice to work with those most in need.Since 1977, Jesuit Social...

  • Packaging Operations Specialist

    5 days ago

    Melbourne, Victoria, Australia beBeeOperations Full time $65,000 - $95,000

    Job Title:Packaging Operations SpecialistDescription:We have an exciting opportunity for a Packaging Operations Specialist to join our team at our Moorabbin manufacturing facility.The ideal candidate will be responsible for operating high speed production and process equipment, managing packaging and product changeovers, and monitoring production activity....

  • Victim Services Coordinator

    7 days ago

    Melbourne, Victoria, Australia beBeeHelpline Full time $92,332 - $104,762

    About the RoleAs a critical member of our team, you will play a pivotal role in delivering exceptional support to victims of crime. This position offers an exciting opportunity to leverage your leadership skills and expertise in victim services to drive positive outcomes.The Helpline Supervisor oversees a team of Victim Support Officers who provide informed...

  • Family Violence Practice Lead

    6 days ago

    Melbourne, Victoria, Australia Department Of Justice And Community Safety Full time

    About usVictim Services, Support and Reform (VSSR) is a part of the Service Delivery Reform, Coordination and Workplace Safety Division of the Department of Justice and Community Safety and is responsible for coordinating a suite of services for victims of crime including funding state-wide services to provide eligible victims with practical assistance,...

  • Compliance Analyst Professional

    7 days ago

    Melbourne, Victoria, Australia beBeeCompliance Full time $100,000 - $120,000

    Job OverviewThis expert-level Compliance Specialist position offers a unique opportunity to provide critical analytical support for an Ethics Helpline program.About the RoleProvide essential support for the Ethics Helpline, including monitoring and responding to inquiries, logging reports, and producing management reports.Collaborate with investigators to...

  • Victim Support Worker

    1 week ago

    Melbourne, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $96,073 per year

    Utilise your customer service and call centre expertise to provide support and advice to the Victim Services Support and Reform branchOngoing, full-time role working with a high-performing and passionate team in the Victorian Public ServiceVPS Grade 3: $79,122 - $96,073 plus superannuationAbout the Business Unit:Victim Services, Support and Reform (VSSR) is...

  • Crisis Response Team Lead

    4 days ago

    Melbourne, Victoria, Australia beBeeCrisis Full time $95,000 - $105,000

    Crisis Response Team LeaderWe are seeking a skilled leader to oversee the daily operations of our crisis response team. As a key member of our intake and assessment team, you will ensure effective task allocation and workflow coordination.Leadership and Team Management: You will manage a group of practitioners, performing quality reviews and monthly...