Helpline Coordinator

Posted: 13/08/2025

Closing Date: 25/08/2025

Job Type: Permanent - Full Time

Location: Richmond

Job Category: Community Services and Development

**About the organisation**:
**Jesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential.** We reflect on the critical factors shaping our contemporary world; the social, political and economic contexts, and we adapt our practice to work with those most in need.**:
Since 1977, Jesuit Social Services has provided services to some of the most disadvantaged in our community.

We place a high priority on advocacy and are a leader in policy development and research.

**About the role**:
The Helpline Coordinator works to provide day to day coordination and act as Helpline Duty Manager of the Child Sexual Abuse Offender Prevention Service, based on the successful Stop It Now pilot program, including supervising senior practitioners, group supervision, debriefing, providing training and induction.

The Helpline Coordinator is responsible for rostering and workload/workforce planning to ensure effective delivery of the program, and sufficient support for practitioners.

The role ensures Helpline practice is in line with expectations, including case note/file auditing and call shadowing. This role is responsible for ensuring compliance with mandatory reports (across all jurisdictions).

Competitive remuneration, plus salary packaging benefit, is offered together with ongoing professional and career development as well as opportunities for personal growth.

**What Jesuit Social Services can offer you**:

- An organisation that lives its values, through its day to day work
- A welcoming and supportive relational environment
- A comprehensive Induction and Orientation program
- Ongoing training and development related to your role
- Employee assistance program
- A competitive salary plus salary packaging benefits
- Generous leave

**About the program**:
**Offender Prevention Service**

Stop It Now is a child sexual abuse prevention program which works with individuals concerned about their own or someone else's sexual thoughts or behaviours towards children. It was first established by a victim-survivor of child sexual abuse in the U.S 30 years ago, and we have been delivering the service here in Australia for over two years. We are working to develop a larger scale Offender Prevention Service based on the Stop It Now Pilot program.

The program's key feature is an anonymous phone helpline for people who are worried about their own sexual thoughts and behaviours in relation to children, as well as professionals and family members who are concerned about the behaviour of others. The service also includes a website with advice, self-help materials and guidance to raise awareness around child abuse. Stop it Now/Offender Prevention Service is dedicated to reducing or eliminating the sexual abuse and exploitation of children and seeks to achieve this by engaging with adults who may go on to harm children, and other protective adults. While the service can be accessed anonymously, all mandatory reporting guidelines are complied with.

The Offender Prevention Service sits within the Child Sexual Abuse Prevention team, and is part of The Men's Project.

**The Men's Project**

The Men's Project leadership on the reduction of violence and other harmful behaviours prevalent among boys and men and builds approaches to improve their wellbeing and keep families and communities safe.

Our vision is for good men, respectful relationships and safe communities.

We will achieve this by undertaking research to understand the behaviours and underlying attitudes of men and boys, promoting positive change around gender norms and being a man, develop innovative ways to stop cycles of violence and harmful behaviour, including delivery of content to the construction industry, sporting clubs, schools, and many more. The Men's Project also focused on strengthening early intervention responses for adults and young people to prevent child sexual abuse.

The Men's Project builds on Jesuit Social Services' over 45 year engagement with boys and men in trouble, but it also involves us leading new work to reduce violence, to improve the wellbeing of boys and men, and to keep families and communities safe.

**Desired Skills and Experience**:
**About you**:

- Tertiary qualification/s and/or relevant experience in field in social work, psychology or the social sciences is essential.
- Demonstrate relevant professional experience and understanding of child sexual abuse offending, prevention approaches and behaviour change.
- Commitment to and demonstrated experience in working with people who have committed sexual offences, non-offending family members, high-risk children, and their families.
- Demonstrated experience of leadership in a relevant field, including supervision of practice staff/practitioners.
- Strong organisational