The Role: IT Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeTechnical Full time $75,000 - $105,000
IT Support Specialist

We are seeking a skilled IT Support Specialist to provide high-quality technical support to our staff. As part of our team, you will play a vital role in maintaining the integrity and functionality of our internal IT infrastructure.

Job Description

As an IT Support Specialist, your primary responsibility will be to provide first- and second-level local and remote IT support to all Aussie staff across the business. You will be responsible for analyzing, troubleshooting, and resolving hardware/software and basic network support issues. Additionally, you will work with end-users to ensure that all IT requests are actioned or escalated as appropriate in a timely and efficient manner.

You will also be involved in the deployment of new desktop devices (Windows/Apple) and other hardware, while following set IT security guidelines and practices. Furthermore, you will be responsible for recording and updating the IT asset management register for all internal IT devices.

Required Skills and Qualifications
  • At least 3-5 years' experience in a similar role (Level 2 Helpdesk Officer)
  • Technically skilled with hands-on IT knowledge
  • Network troubleshooting (LAN/VPN)
  • Previous exposure supporting printers, desktops, and laptops
  • Knowledge across Microsoft stack, including Windows Servers, Microsoft Azure, Microsoft Intune, Active Directory, Virtual Servers, Exchange, Office Suite, Windows 10/11, Remote Desktop Services, and SAAS services as a portal administrator
Benefits

As an IT Support Specialist at our organization, you will enjoy a range of benefits, including:

  • Free internet to the value of $109 per month
  • 20% off our Fetch and Mobile services
  • Day-to-day benefits like flexible working arrangements, paid parental leave, employee assistance program, celebrating you, and internal training and resources for you to continue to learn, grow, and achieve your career goals
  • Yearly allowance for amazing Aussie merch and discounts at various retailers and gyms
Others

If you have any questions, feel free to get in touch today with our fantastic team. Don't worry if you don't meet all the requirements for this role; we encourage you to still consider applying. We're an unconventional organization that likes to think outside the box when it comes to hiring talented individuals.

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